Privacy Policy

The Highlights

Electron Research Group LLC and our subsidiaries (“Electron Research Group” or “we”) are committed to complying with data protection legislation, including the data protection regime introduced by the General Data Protection Regulation (EU Regulation 2016/679, the “GDPR”), California Consumer Privacy Act of 2018 (the “CCPA”) as amended by the California Privacy Rights Act of 2020, and other applicable US consumer privacy laws. This privacy notice contains information on what personal data we collect, what we do with that information, and what rights you have.

We process some personal data in order to run our business. There are a limited number of circumstances where we may share your information with third parties (for example, pursuant to a court order, for our marketing purposes, if we are part of a merger, or with our business partners and service providers who support our business or collaborate with us). We take the security of your information seriously and take steps to keep your information secure. Please read the full Privacy and Security Statement below, and you can always contact us if you have questions.

The Details

Introduction

We respect your privacy and are committed to protecting it through our compliance with this Privacy and Security Statement. This Privacy and Security Statement (together with our Terms of Use) describes the types of information we may collect from you or that you may provide—for example, when you visit any of our websites or contact us—and how we use, protect, and disclose that information.

This Privacy and Security Statement does not apply to information collected on any third-party site or application (including advertising) that may link to or be accessible from our websites. We are not responsible for the privacy policies or data collection, use, and disclosure practices of those sites. We encourage you to review the privacy policies of each site you visit.

Please read this Privacy and Security Statement carefully to understand Electron Research Group’s policies and practices regarding your information and how we will treat it. By accessing or using any of our websites or services (including email communications), you agree to this Privacy and Security Statement. This Statement may change from time to time, and these changes may affect how we use the information described below, so please check the Privacy and Security Statement periodically for updates.

Notice About How We Use and Protect Personal Information

We collect several types of information for our business operations, including but not limited to:

  1. Information you provide to us: When you navigate our websites or contact us, we may request or you may choose to provide us with certain information. This may include information by which you may be personally identified (“personal information”), such as name, employer, e-mail address, or telephone number, and records and copies of your correspondence with us. For security purposes, we may also collect personal information from you if you visit one of our offices.
  2. Information collected from forms on our websites: This may include information provided at the time of registering to use portions of our websites or our products and services, posting material, attending or registering to attend our virtual or in-person events, or requesting further services. We may ask you for information when you report a problem with our websites, products, or services.
  3. Usage details, IP addresses, and cookies: As you navigate through and interact with our websites, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device, as well as your browsing actions and patterns using common internet technologies, such as cookies and Web beacons. This may include details of your visits to our websites, including information about your connectivity, such as your IP address and browser information, location and time zone data, logs and other communication data, the websites or search terms that referred you to our websites, the resources and pages that you access and use on the websites, and some of the cookies that are installed on your device. This information helps us improve our websites and deliver better and more personalized content and services by enabling us to estimate our audience size and usage patterns, recognize you when you return to our websites, and enable us or our third-party vendors to serve ads tailored to your profile.
  4. Email marketing: As a current or previous customer or user of our products or services, you may periodically receive emails from us containing details about features of the products you use and/or about similar products or services that we offer. Such processing may include the placing of beacons or pixels that let us know if you have opened our email, how long the email was open, and potentially related location and device information. We do this to see which emails are effective and which are not so that we can improve our content and services. It helps us make sure that you are getting emails from us that you find useful and relevant.
  5. Email alerts: If you sign up to receive email alerts from Electron Research Group, we will retain your name and contact information for as long as you wish to continue receiving alerts. You may unsubscribe via the ‘unsubscribe’ link that appears at the bottom of our emails or by utilizing the Contact-Us portal and denote the subject as “Opt-Out”.
  6. General business-related information: We may also receive other personal information from or about you in the ordinary course of our business.

We use information that we collect about you or that you provide to us, including personal information:

  • To present our websites, products, and services to you and continuously improve upon them.
  • To provide you with information, products, or services that you request from us or to market our products or services to you. This may include “remarketing,” which enables the delivery of our marketing content to you on websites across the internet after you visit our websites through the use of cookies installed on your browser.
  • To notify you about changes to our website, products, or services (including new offerings) and promotions or events.
  • To maintain the integrity and security of our websites, products, and services.
  • For our ordinary business operations, including human resources, recruiting, equity investments, and business research and outreach.

Training and Certification: Electron Research Group will process the personal information provided by you or on your behalf in the course of signing up for or taking part in an Electron Research Group training course or quiz. Electron Research Group may receive the personal information directly from you if you apply directly through Electron Research Group’s training properties, from your employer if carried out in the course of your employment, or from one of our third-party training providers if you have signed up for the training through them. We will share your information with our third-party training platform and certification providers, as our service providers, for the purposes of enabling the provision of the training courses, quizzes, and examinations. The information processed includes information you provide in the course of your application for a training course or quiz, together with the information collected as you progress through your learning journey (including your taking of the final test/examination and any certification you may receive as a result). The information collected and processed includes your name, contact details, your employer or quiz, the country in which you are located, your progress through the course, the results of any course or quiz, and whether you have signed up for training marketing communications. Where you successfully complete an Electron Research Group certified course or quiz, we will process your information for the purposes of certifying your successful participation in the applicable course or quiz. Where your training is part of the services provided to your employer, your employer’s privacy notice will apply to the processing of your data. Where you engage with our services through your employer, we may provide the result of any training course or quiz to your employer, where requested. The information will be processed to provide you with the training course you have signed up for, and we may use your information to improve our courses, for troubleshooting, for customer service, to investigate complaints, or for legal claims.


Payment Information

If you are making purchases of products or services on our websites and provide payment information during the transaction, you acknowledge that such information will be processed by the utilized payment handling company in accordance with its privacy policy. The privacy policy of the payment handling company can be accessed on their website or as provided by the company upon completing your transaction.

Legal Basis for Processing

We are not allowed to process personal data without a valid legal ground. Therefore, we will only process your personal data if:

  1. The processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request, such as when we authenticate your log-in to our services or ensure that you only have access to the services and data we have agreed to provide you with.
  2. The processing is necessary to comply with our legal or regulatory obligations, such as tax reporting or regulatory requirements.
  3. The processing is necessary for the legitimate interests of Electron Research Group, and does not unduly affect your interests or fundamental rights and freedoms (see below).
  4. The processing is necessary for the performance of a task carried out in the public interest.
  5. In some cases, and as may be requested from you from time to time, we have obtained prior consent.

To the extent that we process any special categories of data relating to you, we will do so because:

  • The data has been manifestly made public.
  • The processing is necessary for the establishment, exercise, or defense of a legal claim.
  • The processing is necessary for reasons of substantial public interest.
  • You have given your explicit consent to us to process that information (where legally permissible).

Disclosure of Your Information

Protecting your personal information is important to us, and we neither rent nor sell your personal information to anyone. We may disclose or transfer personal information that we collect or you provide as described in this Privacy and Security Statement, including:

  1. To a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Electron Research Group’s assets, in which personal information held by Electron Research Group about our websites’ users is among the assets transferred.
  2. To our subsidiaries, affiliates, agents, contractors, service providers, and other third parties we use to support our business or collaborate with and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes of providing services for or with us.
  3. To comply with court order, law, or legal process, including responding to government or regulatory requests.
  4. To enforce or apply our Terms of Use and other agreements that govern the sale or use of our products and services.
  5. To protect the rights, property, or security of Electron Research Group, our employees, our users, or others.

Onward Transfer of Your Information

To facilitate our global operations, and in accordance with applicable laws, we may transfer your personal information to, and access your personal information from, our corporate offices, subsidiaries, and affiliates in the various countries in which we operate, including the United States. Non-EEA countries may not offer the same level of personal data protection as EEA countries.

If your personal data is transferred outside the EEA, we will put in place suitable safeguards to ensure that such transfer is carried out in compliance with applicable data protection rules. To ensure this level of protection for your personal information, we may use a data transfer agreement with the third-party recipient based on standard contractual clauses approved by the European Commission or ensure that the transfer is to a jurisdiction that is the subject of an adequacy decision by the European Commission or utilize another valid basis for transfer meeting the requirements for appropriate safeguards under the GDPR. You may request additional information in this respect and obtain information regarding the relevant safeguard by exercising your rights as set out below. Where Electron Research Group transfers personal data to other group companies, we rely on the standard contractual clauses.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. Here are a couple of ways you can have control over your information:

  • Tracking Technologies and Advertising: Depending on your browser, you may be able to change settings to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the site may then be inaccessible or not function properly. In relation to email, you can disable most email tracking technology by preventing the loading of embedded pictures in the email. You can do this using your email software settings.
  • Promotional Offers from the Company: If you do not wish to receive promotional e-mail messages from us, you can opt-out by sending us a message utilizing the Contact-Us portal and denote the subject as “Opt-Out”, and asking to be omitted from future e-mail distributions.


Data Integrity and Proportionality

We only collect and retain as much personal information as needed for specific, identified purposes described in this Privacy and Security Policy, and we will not use it in any way that is incompatible with those purposes.

What Are Your Rights and How Can You Exercise Them?

You may have a right to access and obtain a copy of your personal data as processed by Electron Research Group LLC. If you believe that any information we hold about you is incorrect or incomplete, you may also request the correction of your personal data.

You may also have the right to:

  • object to the processing of your personal data;
  • request the erasure of your personal data;
  • request restriction on the processing of your personal data; and/or
  • withdraw your consent where Electron Research Group LLC obtained your consent to process personal data (without this withdrawal affecting the lawfulness of any processing that took place prior to the withdrawal).

We will honor such requests, withdrawal, or objection as required under applicable data protection rules, but these rights are not absolute: they do not always apply, and exemptions may be engaged. We will usually, in response to a request, ask you to verify your identity and/or provide information that helps us to better understand your request. If we do not comply with your request, we will explain why.

Exercising Your Rights

To exercise the above rights, you may send a message by utilizing the Contact-Us portal and denote the subject as “Data-Subject-Request”. If you are not satisfied with how we process your personal data, please let us know, and we will investigate your concern. Please raise any concerns by contacting our Data Protection Officer.

If you are not satisfied with our response, you have the right to make a complaint to the data protection authority in the jurisdiction where you live or work, or in the place where you think an issue in relation to your data has arisen. The contact details of each Data Protection Authority can be found at the following website: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

Additional Disclosures for California Residents

This section provides additional information regarding the California Consumer Privacy Act of 2018 (the “CCPA”) as amended by the California Privacy Rights Act of 2020 and supplements the disclosures and information throughout this Privacy and Security Statement. The commitments in this section apply only to individuals covered by CCPA and are subject to certain statutory exceptions laid out in the CCPA.

Notice of Collection

The personal information we generally collect, use, and disclose regarding California residents as a Business (as defined under CCPA) is described above in the section, “Notice About How We Use and Protect Personal Information” and as follows:

Collection: In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:

  • Identifiers, including name, postal address, email address, and online identifiers (such as IP address).
  • Customer records, including company name, phone number, and company address.
  • Characteristics of protected classifications under California or federal law, including race, gender, and country of residence.
  • Commercial or transactions information, including products or services purchased, obtained, or considered, or other purchasing or consumption histories or preferences.
  • Internet activity, including browsing history, search history, and your interactions with our websites, emails, applications, and advertisements.
  • Employment and education information.
  • Inferences drawn from the above information about your predicted characteristics and preferences.

Sources: We collect the information directly from you, from other persons or entities (e.g., if another person or your employer provides your contact information in the course of a booking at one of our events), or third-party providers. In limited circumstances, we may collect information from third-party services, where legally permitted to do so. We collect electronic personal information automatically as you interact with our websites and advertisements.

Purposes of Collection: We collect and use these categories of personal information for the business purposes described in the “Use of Information” section above.

Disclosure: Any disclosures of such information to third parties over the preceding 12 months have been in accordance with the permitted categories in the “Disclosure of Your Information” section above.

Sale: We are a software company and not a data broker, and we do not sell your personal information in the course of providing our services and products to our customers. However, we use third-party marketing companies that collect certain information about you through website cookies and similar online technologies, which we use for marketing purposes. These third parties may collect information about you that they then aggregate with data collected about you through cookies placed on other websites/mobile apps. Under the CCPA, this type of sharing of information could be deemed a “sale.” We also disclose your information to carefully selected marketing partners, advertising technology vendors, and social media platforms. This type of disclosure only occurs in limited markets, and California consumers may opt out of the sale of your personal information, where applicable, by us to third parties at any time. You may submit a request to opt-out by utilizing the Contact-Us portal and denote the subject as “CCPA-Requests”.

Security

We take your security seriously and implement reasonable steps to protect and secure your personal information from unauthorized access, use, and disclosure. Adequate technical and organizational measures have been put in place to safeguard personal data against unauthorized, accidental, or unlawful destruction, loss, alteration, misuse, disclosure, or access, and against all other unlawful forms of processing. These security measures consider the state of the art of technology, the cost of implementation, the risks associated with the processing, and the nature of the personal data, with particular attention to sensitive data.

The safety and security of your information also depend on you. If we provide you (or you choose) a password for access to specific parts of our websites, products, or services, you are responsible for keeping this password confidential. Please do not share your password with anyone.

While we implement reasonable security measures, such as using Secure Socket Layer encryption when you transmit your password, we cannot guarantee the security of your personal information transmitted to our websites. The transmission of information via the internet is not 100% secure, and we cannot ensure or warrant the security of any information you transmit to us. We are not responsible for the circumvention of any privacy settings or security measures contained on the websites.

How Long Do We Store Your Data?

We will only retain personal data for as long as necessary to fulfill the purpose for which it may lawfully be processed or to comply with legal, regulatory, or internal policy requirements.

Changes to Our Privacy and Security Statement

We may amend this Privacy and Security Statement from time to time. We encourage you to revisit this page periodically to read the current version of this Statement in effect. If you have any concerns or questions about this Statement or if you would like to lodge a complaint, please utilize the Contact-Us portal and denote the subject as “Privacy Complaint”.

Children Under the Age of 13

Our websites are not intended for children under 13 years of age. If you become aware that your child has provided us with personal information without your consent, please utilize the Contact-Us portal and denote the subject as “Privacy”, and we will work to delete it. We do not knowingly collect personal information from children under 13.

Data Protection Officer

To communicate with our Data Protection Officer or if you have further questions regarding this Privacy and Security Statement, please utilize the Contact-Us portal and denote the subject as “Privacy”.

Accessibility

We are committed to ensuring that our website is accessible to individuals with disabilities and are continually improving our accessibility efforts. If you encounter any challenges accessing the content or features of this site, please contact us through the Contact-Us portal and include “Accommodations” in the subject line. We strive to address all accessibility concerns promptly and in accordance with applicable laws and regulations.